Geomant Academy | Customer Experience Resources

Digital Transformation Case Study Digital

20 February 2024

Case Study - Bank of Transilvania

Customer Experience Call Center Agent Desktop Contact Center Contact Center Dashboard Contact Center Wallboard

15 February 2024

Your Wallboard: A Direct Line of Communication and a Tool for the Employee..

Compliance

6 February 2024

Simplify Compliance Investigations In 3 Easy Steps

Contact Center

30 January 2024

How to Choose Call Center Hours of Operation

Desktop Connect Customer Experience Digital Contact Center Wallboard

18 January 2024

Why Invest in the Customer Experience?

Wallboard Contact Center Dashboard Contact Center Wallboard Corporate Communications

12 January 2024

Mission Critical Notifications: Keeping Team Members Informed

Call Recording Compliance Microsoft Teams

4 January 2024

The Value of Speech Transcription for Compliance

System Integration Call Centre Integration Contact Center

7 December 2023

A New View of Contact Center Integration

Wallboard Compliance Contact Center Contact Center Wallboard

21 November 2023

The Power of Mobility in the Contact Center

Technology Trends Contact Center Contact Center Dashboard

14 November 2023

5 Contact Center Automation Trends to Watch in 2024

Call Center Agent Desktop Contact Center Contact Center Dashboard Contact Center Wallboard NG911

8 November 2023

NG911: Emergency Communications

Wallboard Contact Center Wallboard

31 October 2023

If Halloween was a Wallboard...

Compliance Contact Center

24 October 2023

Don’t Let your Team Go Phishing: Avoid the Phishing Scams

Remote Working Hybrid Employees Contact Center Dashboard Contact Center Wallboard Management Corporate Communications

12 October 2023

Using Wallboards to Enhance Corporate Communications

Wallboard Contact Center Contact Center Dashboard Contact Center Wallboard

9 October 2023

If grocery shopping was a Wallboard...

AI and Bots Trends Contact Center

5 October 2023

5 AI Trends Shaping the Contact Center in 2024

Wallboard Contact Center Dashboard Contact Center Wallboard NG911

28 September 2023

Next Generation 9-1-1 Use Case

Wallboard Contact Center Wallboard

27 September 2023

Genesys Cloud CX Announcement

Wallboard Contact Center Dashboard Contact Center Wallboard

21 September 2023

The Power of Wallboards for Public Service

Desktop Connect Contact Center

12 September 2023

It’s All in the Details: The Value of Call Details

Customer Experience Omnichannel Strategy Customer Service

30 August 2023

The Building Blocks of Outstanding CX: Aligned Channels

Compliance

21 August 2023

Preserving Compliance on Alternative Communication Channels

Customer Experience Call Center Agent Desktop Customer Service Contact Center Dashboard Contact Center Wallboard

9 August 2023

Responsive Wallboard Components for Contact Centers

Digital Transformation Contact Center Digital

28 July 2023

Adding Digital Channels to Your Contact Center

Digital Signage Customer Experience Wallboard Customer Service Contact Center Dashboard Contact Center Wallboard Healthcare

18 July 2023

Contact Centers are Vital for the Healthcare Industry

Avaya Desktop Connect

14 July 2023

Geomant Solution Unifies the Agent Desktop Helping Deliver Outstanding Customer..

Contact Center Management

5 July 2023

When Your Solution Doesn’t Fit Your Business

AI and Bots

27 June 2023

How To Disappoint Your Customers With AI

Wallboard Call Center Agent Desktop Contact Center

6 June 2023

Agent Desktop Real Estate Challenges

Microsoft Compliance Microsoft Teams

19 May 2023

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 2)

Microsoft Compliance Microsoft Teams

19 May 2023

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 1)

Wallboard Contact Center Dashboard Contact Center Wallboard

10 May 2023

Not Your Parents Wallboard

Call Recording Compliance

3 May 2023

Reduce the Cost of Compliance Recording

Contact Center Contact Center Dashboard Contact Center Wallboard Partners

27 April 2023

Contact Center Wallboard Partner Packages

Wallboard Call Center Agent Desktop Contact Center Contact Center Dashboard Contact Center Wallboard

19 April 2023

Optimizing the Agent Screen in the Contact Center

Digital Signage Wallboard Call Center Agent Desktop Dashboard Contact Center Dashboard Contact Center Wallboard Management Dashboard Partners Managed Services

5 April 2023

Don’t forget the Wallboard!

Microsoft Events Microsoft Teams

4 April 2023

Commsverse 2023

Partners

29 March 2023

The Importance of Partner Reliability

Desktop Connect Contact Center CRM

14 March 2023

Why Unify Your CRM & Contact Center Solutions?

AI and Bots Customer Service Contact Center Retail

27 February 2023

How Contact Centers Help Retail Thrive

Avaya Contact Center

23 February 2023

Our Statement About the Avaya Debt Restructuring

Contact Center Management Partners

15 February 2023

The Partner-Friendly Way of Operating

System Integration Call Recording Compliance Technology Microsoft Teams

9 February 2023

Managing Current Compliance Concerns

Call Center Agent Desktop Contact Center Management Management Dashboard

1 February 2023

Sick Time: Should Employees Work Remotely When Under the Weather?

Desktop Connect

24 January 2023

The Benefits of a Customer Activity Tracker

Call Center Agent Desktop Contact Center Contact Center Dashboard Contact Center Wallboard

18 January 2023

Contact Center Resolutions for 2023

Case Study Contact Center Wallboard

5 January 2023

New Agent Dashboard Case Study

AI and Bots Call Center Agent Desktop Remote Working Contact Center Wallboard

19 December 2022

High-Stress Holidays: Preparing Agents for the Holiday Rush

Case Study Buzzeasy Teams

14 December 2022

Halton Housing Case Study

29 November 2022

Who Are Today’s Contact Center Agents?

AI and Bots

7 November 2022

Should My Contact Center Use a Conversational Bot?

Callback

26 October 2022

Don’t Dread the Callback: Manage Them the Right Way

Contact Center Contact Center Dashboard Contact Center Wallboard

10 October 2022

The 5 W’s of the Contact Center Dashboard

Contact Center Dashboard Contact Center Dashboard Contact Center Wallboard

23 September 2022

Would You Drive Without Your Dashboard?

AI and Bots

15 September 2022

Incorporating AI into the CX Strategy: The Power of FAQ Bots

Metrics Contact Center Dashboard Contact Center Wallboard

7 September 2022

3 Tips for Better Wallboard Organization

Brochure Desktop Connect

6 September 2022

Geomant Desktop Connect Brochure

Brochure Wallboard

1 September 2022

Geomant Wallboard Brochure

Avaya

30 August 2022

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated..

Metrics Contact Center Contact Center Dashboard Contact Center Wallboard

23 August 2022

3 Tips for Better Wallboard Organization

Contact Center Dashboard Contact Center Wallboard

16 August 2022

If back to school was a Wallboard...

Wallboard Contact Center Dashboard Contact Center Wallboard Management Management Dashboard

2 August 2022

Contact Center Management Dashboard

Wallboard Tips Quality Management Contact Center Dashboard Contact Center Wallboard

2 August 2022

Contact Center Power Words and Phrases

Wallboard Teams Remote Working Trends Hybrid Employees Dashboard

26 July 2022

It’s Time to Eliminate the Contact Center Silo

Workflow Performance Management Contact Center Digital Quality Management Contact Center Dashboard Contact Center Wallboard

18 July 2022

Even The Contact Center Boss Needs a Day Off

Digital Signage Performance Management Customer Service Contact Center Dashboard Contact Center Wallboard

15 July 2022

Product Demonstration - Geomant Wallboard

Digital Signage Wallboard Contact Center Dashboard Contact Center Wallboard

11 July 2022

If my summer vacation was a Wallboard...

Wallboard Performance Management Tips Metrics Customer Service Quality Management Contact Center Dashboard

5 July 2022

When The Agents Are On Vacation

Remote Working Hybrid Employees Training Wellbeing Customer Service Contact Center

27 June 2022

Boosting Remote Agent Satisfaction with Internal Customer Service

Technology Tips Wellbeing Contact Center

23 June 2022

The Talent Shortage: Is it a Contact Center or HR Challenge?

Wallboard Dashboard

13 June 2022

If my home project was a Wallboard...

Digital Signage Wallboard Customer Service Contact Center Dashboard

7 June 2022

Who is Using Your Company Wallboard?

Contact Center Cloud

2 June 2022

Which Deployment Method is Best? Cloud, On-Prem, or Hybrid?

Wallboard Remote Working Training Wellbeing Metrics Customer Service Contact Center Dashboard

23 May 2022

Maximizing the Benefits of At-home Agents

Wallboard Tips Wellbeing Customer Service

17 May 2022

Sight-Friendly Stats: How to Design Wallboards to Reduce Eyestrain

Wallboard Customer Service Contact Center

10 May 2022

Customer Service vs. Customer Support

Wallboard Dashboard

3 May 2022

May the 4th Be With You (Wallboard Edition)

Wallboard Training Metrics Customer Service

26 April 2022

Updating Your Measurements of Success for 2022

Verint Compliance

21 April 2022

Webinar - Human Compliance

Wallboard Customer Service Contact Center

19 April 2022

An Evolution: From Call Center to Contact Center

Blog Wallboard Performance Management

13 April 2022

The Operational Data Your Wallboard Solution Needs

Wallboard

4 April 2022

If my dog was a Wallboard...

Wallboard

31 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 2)

Wallboard

22 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 1)

Wallboard Contact Center

9 March 2022

Are Customers Calling as a Last Resort?

Wallboard Buzzeasy Business Continuity

2 March 2022

Business Continuity in the Contact Center

Wallboard

14 February 2022

If my Valentine was a Wallboard...

Buzzeasy Microsoft Teams

9 February 2022

Microsoft Teams Offers Unique Support for Local Government

Events

9 February 2022

The Call & Contact Center Expo

Wallboard Customer Service

1 February 2022

How to Make CX Matter to Your Agents

Blog AI and Bots Buzzeasy Bots

25 January 2022

The Value of Personalizing Contact Center Bots

Blog Buzzeasy Microsoft Teams

18 January 2022

Microsoft Teams: The Latest Updates and Upgrades

Contact Center Whisper Quality Management

11 January 2022

Discovering the Value of the Whisper

Buzzeasy Contact Center CRM

5 January 2022

5 Things to Consider When Integrating CRM Systems into Your Contact Center

Customer Service Contact Center

21 December 2021

New Year’s Resolutions for the Contact Center Manager

Wallboard Dashboard

15 December 2021

The Wallboard Countdown of 2021

Microsoft Teams Customer Service Contact Center Call Barging

6 December 2021

Why Call Barging Isn’t as Bad as it Sounds

2 December 2021

Geomant Status Update for the Microsoft Connected Contact Center Certification..

Wallboard Customer Service Analytics Gamification

22 November 2021

Gamification and Your Wallboard: Fostering Healthy Competition

Customer Experience Omnichannel Technology Contact Center

19 November 2021

How Contact Center Technology Can Help During the Holidays

Omnichannel Technology Online Education

10 November 2021

The Growth of Online Education is Reshaping Customer Support Services

Blog Microsoft Microsoft Teams Education

1 November 2021

Microsoft Teams for Education : Planning for 2022

Wallboard Contact Center Analytics

25 October 2021

Show Your Colors

Omnichannel Customer Service Contact Center Digital

15 October 2021

What is a Digital Contact Center?

Call Recording Compliance Microsoft Teams Policy Based

11 October 2021

What is Microsoft Teams Policy-Based Call Recording (and why does your company..

Remote Working Contact Center Dashboard

5 October 2021

Why Remote Agents Need a Contact Center Dashboard

Microsoft Teams Contact Center Cloud Migration

30 September 2021

Migrating your Contact Center to the Cloud - It's a great opportunity to..

Microsoft Teams Customer Service Contact Center

16 September 2021

How to Utilise Microsoft Teams for Customer Service

Wallboard Strategy Metrics

13 September 2021

How to Use Contact Center Wallboards to Improve Employee Retention

Omnichannel Innovation Contact Center

6 September 2021

What is An Omnichannel Contact Center?

News Remote Working Microsoft Teams Contact Center

1 September 2021

Is Remote Working a Permanent Option for Contact Centers?

Strategy Technology Housing Customer Service

16 August 2021

Trends Transforming Housing Association Customer Service

Blog Remote Working Microsoft Teams Contact Center

2 August 2021

Remote Call Center Challenges and How to Overcome them

Blog Customer Experience Buzzeasy Contact Center

2 August 2021

5 Tips for Creating Personalized Customer Experiences

Blog System Integration Skype for Business Customer Experience Buzzeasy Remote Working Trends Reseller Contact Center

2 August 2021

Boosting Revenue with Value-Add Solutions

Wallboard Buzzeasy Metrics Contact Center

23 July 2021

Which Contact Center Metrics Should You be Tracking?

Blog Customer Experience Omnichannel Performance Management Hybrid Employees Contact Center

23 July 2021

Tips for Keeping Agents Happy and Reducing Turnover

Blog Digital Transformation Digital Signage Wallboard Call Center Agent Desktop Performance Management Contact Center

6 July 2021

Call Center Dashboards: The Ultimate Guide

Blog Microsoft Digital Transformation Customer Experience Teams Contact Center

6 July 2021

Improving Customer Service in the Education Sector With Microsoft Teams Contact..

Blog Microsoft Remote Working Hybrid Employees Wellbeing Contact Center

25 June 2021

How to Prioritize Wellbeing in the Hybrid Contact Center

Blog Microsoft Wallboard Buzzeasy Teams Contact Center

21 June 2021

Microsoft Teams Call Center Features: What to Expect from a Teams Integrated..

Blog Hybrid Employees Training Tips Contact Center

14 June 2021

Top Tips for Successfully Training Hybrid Contact Center Agents

Blog Customer Experience Technology Trends Contact Center

4 June 2021

Customer Service Trends to Prepare for in 2021

Blog Self Service Bots Contact Center

27 May 2021

Self Service: Is it Really the Future?

Blog Customer Experience Remote Working Strategy Contact Center

18 May 2021

Using CCaaS for Customer Retention In a Post-Pandemic World

Blog Digital Transformation Omnichannel Remote Working Contact Center

14 May 2021

Digital Transformation in the Contact Center: CCaaS Evolution

Blog Microsoft Digital Transformation Customer Experience Buzzeasy Teams Contact Center

7 May 2021

Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?

Blog Microsoft Customer Experience Buzzeasy Contact Center

4 May 2021

Partnership Opportunities: Leveraging the Possibilities of Teams

Blog Customer Experience Wallboard Performance Management Contact Center

27 April 2021

Call Center Performance Management Software

Blog System Integration Microsoft News Contact Center

26 April 2021

M247 Announce New Microsoft Teams Cloud-Based Contact Centre Solution

Blog Customer Experience Contact Center

21 April 2021

5 Times When Human Voice is Still Crucial to CX

Blog News WhatsApp

21 April 2021

Geomant Partners with Vonage to Expand Messaging Strategy

Blog AI and Bots Digital Transformation Customer Experience Omnichannel Remote Working

21 April 2021

Is the Future of the Contact Center All-Digital?

Video Microsoft Digital Transformation Customer Experience Call Centre Integration Teams

20 April 2021

Building a Contact Centre with Microsoft Teams

Blog AI and Bots System Integration Digital Transformation Customer Experience Workflow Contact Center

30 March 2021

Defining the Modern Contact Center: How the Contact Center Has Evolved

eBook System Integration Customer Experience Wallboard Call Centre Integration Remote Working Contact Center

19 March 2021

Contact Center Wallboards Project Guide

Blog System Integration Digital Transformation Customer Experience Teams Omnichannel Contact Center

19 March 2021

What is Direct Routing?

eBook System Integration Digital Transformation Digital Signage Teams Omnichannel Remote Working Contact Center

12 March 2021

What is UCaaS? The Complete Guide

Blog AI and Bots System Integration Digital Transformation Customer Experience Workflow Wallboard Contact Center

4 March 2021

How to Improve Agent Experience in the Contact Center

Blog System Integration Digital Transformation Digital Signage Customer Experience Workflow Wallboard Contact Center

1 March 2021

The Benefits of Real-Time Metrics in the Contact Center

Blog System Integration Digital Transformation Customer Experience Teams Omnichannel Contact Center

23 February 2021

The Evolution of the Microsoft Teams Contact Center

eBook Blog Digital Transformation Digital Signage Customer Experience Wallboard Remote Working

11 February 2021

Contact Center Wallboards: What Info Works Best?

eBook System Integration Microsoft Digital Transformation Call Recording Teams Omnichannel Contact Center

3 February 2021

Smart guide: Microsoft Teams Contact Centers

Blog Microsoft News Buzzeasy Teams

22 January 2021

Geomant Joins Microsoft Certification Program

Blog System Integration Digital Transformation Customer Experience Teams Omnichannel

18 January 2021

Microsoft Teams Contact Center – Is Native Important?

Blog Digital Transformation Customer Experience Teams Omnichannel Remote Working

14 January 2021

Geomant Enables Improved Training in a Remote Environment

Blog Digital Transformation Call Recording Customer Experience Teams Omnichannel

13 January 2021

Mastering Compliance Recording on Microsoft Teams  

Blog Digital Transformation Customer Experience Buzzeasy Teams Remote Working

8 January 2021

7 Microsoft Teams Contact Center Features for Managing Remote Agents

Blog System Integration Digital Transformation Customer Experience Teams Omnichannel Contact Center

11 December 2020

Microsoft Teams Contact Center: Resale Opportunities With Geomant

Blog System Integration Microsoft Teams Contact Center

11 December 2020

Microsoft Calling Plans VS Direct Routing: Which is right for me?

eBook Digital Transformation Digital Signage Customer Experience Call Centre Integration Teams Omnichannel

30 November 2020

How to Build a Future-Proof CX Strategy

Blog Customer Experience Contact Center

25 November 2020

Contact Center Homeworking: 6 ways to keep everything running smoothly

Blog System Integration Microsoft Call Centre Integration Teams

25 November 2020

What Call Center Functions Does Microsoft Teams Have?

Blog Call Recording Verint Compliance Teams

18 November 2020

Can You Record Calls for Compliance on Microsoft Teams?

Blog Digital Transformation Skype for Business Teams Contact Center

18 November 2020

Moving from a Skype for Business to Microsoft Teams Contact Center

Blog AI and Bots Customer Experience Buzzeasy Omnichannel Contact Center

3 November 2020

Contact Centre Trends from 2020 to 2021

Video Microsoft Events Buzzeasy Call Centre Integration Teams Contact Center

27 October 2020

Webinar: How to use Microsoft Teams for Customer Service

Blog Teams

16 October 2020

Microsoft Teams Contact Center. What are the costs, and where is the value?

Blog Microsoft Teams Contact Center

7 October 2020

Microsoft Teams Contact Center Solutions Explained: Why Choose One Over a..

Teams

28 September 2020

Geomant solutions for Microsoft Teams now available through the G-Cloud..

Video Microsoft Call Recording Verint Compliance Teams

22 September 2020

Webinar: Compliant Enterprise-grade Microsoft Teams Recording

Blog Teams

28 August 2020

Microsoft launches the Advanced Communications licence

Video Digital Transformation Customer Experience Wallboard Contact Center

20 August 2020

Webinar: Manage Agent Productivity at Home or in Your Center

Customer Experience Callback Buzzeasy

13 August 2020

The Importance of In-Queue Call-Back In The New Era

Wallboard

9 August 2020

Call Center Wallboards for Home Agents

Blog System Integration Digital Transformation Customer Experience

30 July 2020

Linistry Digital Queuing Technology Now Available from Geomant - Let Your..

Blog News

29 July 2020

Geomant announces strategic partnership with Zagreb-based BPTO specialist M+..

Blog Digital Transformation Customer Experience Omnichannel Contact Center

24 July 2020

The ultimate guide to omnichannel customer service

Video Avaya AI and Bots Digital Transformation WhatsApp Buzzeasy Call Centre Integration Contact Center

20 July 2020

Connect Social & Digital Channels to Avaya AACC & ACCS

Blog Microsoft Call Recording Teams

15 July 2020

Microsoft Teams Recording: what to consider when implementing a system

Video Digital Transformation Digital Signage Wallboard

2 July 2020

Wallboard for agent desktop

Blog Microsoft Call Recording Verint Compliance Teams

25 June 2020

Mind the Compliance Gap: Choosing the Right Recording Technology for Microsoft..

Blog Microsoft Verint Teams

3 June 2020

New fully-managed cloud Teams Recording service from Geomant

Video Microsoft Call Recording Verint Compliance Teams

1 June 2020

Microsoft Teams Recording Service

Blog Microsoft Buzzeasy Teams COVID-19 Contact Center

27 May 2020

Microsoft Teams and the Future of Work

Brochure Avaya Digital Transformation Customer Experience Buzzeasy Call Centre Integration Contact Center

21 May 2020

Buzzeasy Gateway for Avaya AACC & ACCS

Brochure System Integration Buzzeasy Call Centre Integration Teams Contact Center

20 May 2020

Geomant Recording Service for Microsoft Teams

Brochure System Integration Buzzeasy Call Centre Integration Teams Contact Center

20 May 2020

Buzzeasy Contact Centre for Microsoft Teams

Blog Teams COVID-19

7 May 2020

Working Smarter with Microsoft Teams in the Time of Coronavirus and Beyond

Buzzeasy Whitepaper COVID-19

27 April 2020

Whitepaper: Helping Your Call Center Respond to COVID-19

Video System Integration Microsoft Digital Transformation Buzzeasy Teams Contact Center

23 April 2020

Webinar: How to use Microsoft Teams for Customer Interaction

Video Customer Experience Teams Contact Center

9 April 2020

Microsoft Teams Contact Center

Video COVID-19

7 April 2020

Webinar: Contact Center Business Continuity During COVID-19

Blog COVID-19 Contact Center

27 March 2020

Action Plan for Contact Centres During the COVID-19 Crisis

Blog Microsoft Buzzeasy Teams

18 March 2020

TEAMS CONTACT CENTER: EXTEND THE POWER OF COLLABORATION

16 March 2020

Geomant Coronavirus Statement

Blog Digital Transformation Customer Experience Contact Center

27 February 2020

The contact centre of the future, what to expect.

Wallboard Call Centre Integration Contact Center

20 January 2020

A step-by-step guide to wallboards in the contact centre

Video Avaya AI and Bots Customer Experience Callback Buzzeasy Outbound SMS Multichannel Survey

20 January 2020

Video: Buzzeasy Customer Engagement Platform

Blog News

10 January 2020

Geomant is awarded two key ISO certifications to kick off 2020 on a high

Brochure Desktop Connect System Integration Buzzeasy Call Centre Integration

30 December 2019

Geomant Desktop Connect Brochure

Brochure Digital Signage Wallboard

30 December 2019

Geomant Wallboard Brochure

Blog Microsoft Digital Transformation Skype for Business Teams

10 December 2019

Why you should start thinking about planning your migration from Skype for..

Blog Digital Transformation Customer Experience Callback Contact Center

5 December 2019

The Role of Queue Management & Callback In the Contact Centre

Blog Contact Expert Contact Center

28 November 2019

Transition to Teams from Skype for Business - Your Questions, Answered.

Video Skype for Business Contact Expert Contact Center

28 November 2019

Video: Skype for Business to Teams transition Q&A

Callback Buzzeasy Whitepaper Contact Center

28 November 2019

The UK Contact Centre Decision-Maker's Guide 2019-20

Video Avaya AI and Bots Customer Experience Callback Buzzeasy Outbound SMS Multichannel Survey

26 November 2019

Video: What can Geomant Buzzeasy do for you?

Blog Avaya Events

26 November 2019

All In: The Art of Experience.

Blog Avaya

15 November 2019

Geomant’s Buzzeasy Multichannel Agent Desktop Now Rated “Avaya Compliant”

System Integration Contact Expert Customer Experience Call Centre Integration Call Center Agent Desktop Contact Center

31 October 2019

Everything You Need to Know About Contact Centre Systems Integration

eBook Avaya Case Study

18 October 2019

Geomant Helps Bristol City Council Enhance Their Contact Centre Operation

Brochure AI and Bots Buzzeasy

15 October 2019

Buzzeasy Bots for Customer Service Information Sheet

Brochure Customer Experience Buzzeasy

15 October 2019

Buzzeasy Multichannel Chat Information Sheet

Brochure Buzzeasy Multichannel Survey

15 October 2019

Buzzeasy Multichannel Survey Information Sheet

Brochure Avaya Buzzeasy

15 October 2019

Buzzeasy Multichannel Agent Desktop for Avaya Information Sheet

Brochure Callback Buzzeasy

15 October 2019

Buzzeasy Outbound SMS With Callback Brochure

Brochure Callback Buzzeasy

15 October 2019

Buzzeasy In-Queue Callback Brochure

Verint

9 October 2019

4 Financial Risk and Compliance Trends Your Competitors Are Already Following

Video Avaya Desktop Connect Call Centre Integration

3 October 2019

Desktop Connect Video: Joining your Avaya telephony system with Microsoft..

Digital Signage Wallboard

26 September 2019

How much does a Wallboard solution cost and where does the value lie for my..

Video Desktop Connect Call Centre Integration

20 September 2019

Desktop Connect Video: Joining your Avaya telephony system with Salesforce

17 September 2019

The hidden cost of poor systems integration in the contact centre

4 September 2019

Why is it important to upgrade your contact centre software?

Events

29 August 2019

Az Internet Hungary 2019 versenyfelhívása a "Legjobb Ügyfélszolgálat" címért

12 August 2019

What's Wrong with Custom Development? A personal perspective.

Blog Digital Signage Wallboard

8 August 2019

The Evolution of the Right Call Centre Metrics

Blog Contact Center

31 July 2019

Top tips for tackling agent attrition in the call centre

Blog Avaya

31 July 2019

Geomant’s Agent Desktop for Avaya Elite: Driving a better customer experience.

Microsoft Verint Events

23 July 2019

Geomant's partner, Verint Verba releases important news at Microsoft Inspire

Blog Customer Experience IVR

18 July 2019

What happens when IVR steering goes wrong in the call centre?

Blog System Integration Customer Experience

17 July 2019

Best practice for managing legacy technology and multi-system environments in..

AI and Bots Customer Experience Contact Center

16 July 2019

Human intervention is, and always will be essential in the contact centre

11 July 2019

Greatest and latest of AI in Customer Service in 2019: Chatbots, Machine..

Blog Digital Signage Wallboard

11 July 2019

You have been tasked to get a wallboard solution for the contact centre. Where..

Events Buzzeasy

2 July 2019

Summary of the Avaya Spring Partner Conference in Chicago

Blog News

2 July 2019

Geomant solutions now available through the G-Cloud Framework.

Video Buzzeasy

1 July 2019

Buzzeasy In-Queue Callback video

Blog Series: Saving time in the call centre

27 June 2019

Why you should track your customer interactions in the call centre

AI and Bots Customer Experience Events Buzzeasy

25 June 2019

Digital Call Center Conference 2019

Blog AI and Bots

25 June 2019

Bots and AI: Friends or foes of Contact Centres and Call Centres?

Blog Customer Experience

25 June 2019

Call Centre Agent Burnout: The importance of good software and good management

Blog Buzzeasy Outbound SMS

31 May 2019

10 Reasons why you should consider Outbound SMS with Callback.

eBook Digital Transformation

31 May 2019

Wallboards for Social Housing

Blog Call Recording Verint

29 May 2019

Don't let financial compliance regulations bug you!

Blog Avaya Events

24 May 2019

Meet the team at the Avaya Spring Partner Conference In Chicago

eBook System Integration Case Study

23 May 2019

Alorica Case Study: Connecting Avaya with Salesforce.com

Avaya Events

16 May 2019

A summary of our experience at Avaya's Partner event in Dublin

Blog Desktop Connect Series: Saving time in the call centre

16 May 2019

How to boost in-house sales with Desktop Connect.

Blog Digital Transformation Customer Experience Omnichannel Contact Center

14 May 2019

Are companies still suffering as a result of the unknown future of customer..

Blog Call Recording Compliance

9 May 2019

Compliance Recording Uncovered: 7 Things You Should Know to Keep Pace with..

Blog News

3 May 2019

Geomant has become a member of the Artificial Intelligence Coalition

Blog AI and Bots

1 May 2019

Struggling to Cope with Growing Email Volumes in Customer Service? Turn to AI..

Brochure WhatsApp Buzzeasy

26 April 2019

Buzzeasy: WhatsApp Customer Interaction

Video AI and Bots Microsoft

25 April 2019

How to use Chatbots as a Digital Communication Method: A Webinar for our..

Infographics Call Recording Compliance

18 April 2019

Solving the compliance equation

Series: Saving time in the call centre

16 April 2019

Saving time in the call centre with screen-pop functionality.

eBook Avaya Desktop Connect System Integration Customer Experience Case Study

15 April 2019

WorldStrides Case Study: Connecting Avaya With Microsoft Dynamics

Blog Avaya Events

12 April 2019

Geomant is all set to attend the Avaya Partner event in Dublin, are you?

Blog Customer Experience WhatsApp Contact Center

10 April 2019

10 reasons why WhatsApp will be the fastest growing customer interaction..

Video AI and Bots

9 April 2019

Virtual Assistant Housing Bot Demo

Blog Digital Transformation Customer Experience Contact Center

5 April 2019

A Closer Look at How Customer Service Will Be Improved in the Next 5 Years

Blog News

4 April 2019

Geomant Acquires US-Based Inova Solutions.

AI and Bots Microsoft Contact Expert

1 April 2019

Microsoft Retail Day

Video Desktop Connect

22 March 2019

Desktop Connect Explainer Video: Avaya Integration with Microsoft Dynamics

Video Digital Transformation Customer Experience Callback

22 March 2019

Watch the Buzzeasy Webinar recording

eBook Call Recording

22 March 2019

The Geomant guide to MiFID II

eBook Digital Transformation Case Study Contact Center

22 March 2019

Accent Housing Case study

eBook Digital Signage Wallboard

22 March 2019

Why Your Contact Centre Needs to Invest in a Wallboard Solution

eBook AI and Bots

22 March 2019

Your guide to Chatbots in Social Housing

eBook Digital Signage Wallboard Contact Center

14 March 2019

Effective KPI setting in the contact centre

Blog Customer Experience Callback

14 March 2019

How to work out the ROI of Callback technology in the contact centre.

System Integration Customer Experience

14 March 2019

A Geomant Summary of the Evolution 2019 conference

eBook Callback Case Study

8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with..

Blog Contact Center

27 February 2019

Callback: The contact centre’s secret weapon in the battleground that is,..

Blog Digital Signage Wallboard Contact Center

8 February 2019

10 tips for designing an effective wallboard for your contact centre

Blog Customer Experience

1 February 2019

Customer Experience Management in the Insurance Industry

Blog AI and Bots

17 December 2018

Chatbot Summit, Berlin, 2018.

Blog Avaya System Integration

7 December 2018

Why should I integrate Avaya with my CRM system?

Blog Contact Center

28 November 2018

Call centre performance: communicating metrics that matter.

Blog Skype for Business Contact Center

27 November 2018

Extending Skype for Business into the contact centre: How to leverage your..

Blog Workflow

21 November 2018

Geomant's workflow solution for effective administration

Blog Customer Experience Contact Center

12 November 2018

XIV. Országos Ügyfélszolgálati Konferencia (XIV. National Customer Service..

Blog Customer Experience Omnichannel

2 November 2018

How to make customer experience consistent across every channel

Blog Avaya

9 October 2018

Avaya Experience, Budapest.

Blog AI and Bots Customer Experience

28 September 2018

Online customer experience determines the future success of e-commerce..

Blog AI and Bots

25 September 2018

Going From Voice To Digital Customer Service In Local Government With The Help..

Blog Call Recording Verint

18 September 2018

Regulation of the financial services industry: MiFID II

Blog Contact Expert Contact Center

17 September 2018

Contact Expert, the multichannel contact centre solution

Blog Contact Center

4 September 2018

Contact Centre Support – The Top 3 Things to look out for in a provider

Blog Digital Signage Wallboard Contact Center

28 August 2018

Boost performance in the contact centre with digital signage

Blog Contact Center

20 August 2018

5 compelling reasons your contact centre needs real-time data

Blog Contact Center

10 August 2018

On-Premises vs. Cloud-Based Contact Centres

Blog Omnichannel Contact Center

7 August 2018

The differences between omnichannel and multichannel customer service

Blog AI and Bots Digital Transformation

1 August 2018

Can intelligent technologies help the UK social housing sector to fulfil their..

Blog AI and Bots Contact Center

31 July 2018

3 Contact Centre pain-points and how to fix them with AI.

Blog Microsoft

26 July 2018

Microsoft Inspire 2018 Recap: An interview with Viktor Gajodi

Blog AI and Bots

25 July 2018

Why AI and Chatbots are the Holy Grail for Online Retail

Blog Avaya System Integration

23 July 2018

Geomant answers the 5 most common questions about CRM integration with Avaya

Blog Microsoft

19 July 2018

Day 3 Microsoft Inspire: Satya Nadella gives us food for thought.

Blog Microsoft

18 July 2018

Day two at Microsoft’s appropriately named Inspire conference

Blog Skype for Business Contact Center

17 July 2018

Skype for Business to Teams: Not a forklift transition says Microsoft

Blog Awards Contact Center

13 July 2018

Supporting Winners: Accent Housing take home ‘Best use of Technology Award’

Blog AI and Bots

12 July 2018

How much does a chatbot cost and where does the value lie for my business?

Blog Desktop Connect System Integration

5 July 2018

Geomant is delighted to announce that Desktop Connect is available on the..

Blog AI and Bots

29 June 2018

Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma

Blog Avaya

27 June 2018

Geomant wins Avaya "Project of the Year Award"

Blog Contact Center

26 June 2018

10 things high performing contact centre managers do every day

Blog Contact Center

17 May 2018

The Geomant Academy

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Case Study - Bank of Transilvania

Your Wallboard: A Direct Line of Communication and a Tool for the Employee..

Simplify Compliance Investigations In 3 Easy Steps

How to Choose Call Center Hours of Operation

Why Invest in the Customer Experience?

Mission Critical Notifications: Keeping Team Members Informed

The Value of Speech Transcription for Compliance

A New View of Contact Center Integration

The Power of Mobility in the Contact Center

5 Contact Center Automation Trends to Watch in 2024

NG911: Emergency Communications

If Halloween was a Wallboard...

Don’t Let your Team Go Phishing: Avoid the Phishing Scams

Using Wallboards to Enhance Corporate Communications

If grocery shopping was a Wallboard...

5 AI Trends Shaping the Contact Center in 2024

Next Generation 9-1-1 Use Case

Genesys Cloud CX Announcement

The Power of Wallboards for Public Service

It’s All in the Details: The Value of Call Details

The Building Blocks of Outstanding CX: Aligned Channels

Preserving Compliance on Alternative Communication Channels

Responsive Wallboard Components for Contact Centers

Adding Digital Channels to Your Contact Center

Contact Centers are Vital for the Healthcare Industry

Geomant Solution Unifies the Agent Desktop Helping Deliver Outstanding Customer..

When Your Solution Doesn’t Fit Your Business

How To Disappoint Your Customers With AI

Agent Desktop Real Estate Challenges

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 2)

Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 1)

Not Your Parents Wallboard

Reduce the Cost of Compliance Recording

Contact Center Wallboard Partner Packages

Optimizing the Agent Screen in the Contact Center

Don’t forget the Wallboard!

Commsverse 2023

The Importance of Partner Reliability

Why Unify Your CRM & Contact Center Solutions?

How Contact Centers Help Retail Thrive

Our Statement About the Avaya Debt Restructuring

The Partner-Friendly Way of Operating

Managing Current Compliance Concerns

Sick Time: Should Employees Work Remotely When Under the Weather?

The Benefits of a Customer Activity Tracker

Contact Center Resolutions for 2023

New Agent Dashboard Case Study

High-Stress Holidays: Preparing Agents for the Holiday Rush

Halton Housing Case Study

Who Are Today’s Contact Center Agents?

Should My Contact Center Use a Conversational Bot?

Don’t Dread the Callback: Manage Them the Right Way

The 5 W’s of the Contact Center Dashboard

Would You Drive Without Your Dashboard?

Incorporating AI into the CX Strategy: The Power of FAQ Bots

3 Tips for Better Wallboard Organization

Geomant Desktop Connect Brochure

Geomant Wallboard Brochure

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated..

3 Tips for Better Wallboard Organization

If back to school was a Wallboard...

Contact Center Management Dashboard

Contact Center Power Words and Phrases

It’s Time to Eliminate the Contact Center Silo

Even The Contact Center Boss Needs a Day Off

Product Demonstration - Geomant Wallboard

If my summer vacation was a Wallboard...

When The Agents Are On Vacation

Boosting Remote Agent Satisfaction with Internal Customer Service

The Talent Shortage: Is it a Contact Center or HR Challenge?

If my home project was a Wallboard...

Who is Using Your Company Wallboard?

Which Deployment Method is Best? Cloud, On-Prem, or Hybrid?

Maximizing the Benefits of At-home Agents

Sight-Friendly Stats: How to Design Wallboards to Reduce Eyestrain

Customer Service vs. Customer Support

May the 4th Be With You (Wallboard Edition)

Mastering Compliance Recording on Microsoft Teams  