15 November 2019

Geomant’s Buzzeasy Multichannel Agent Desktop Now Rated “Avaya Compliant”

By: Charlotte Houston
  • The Buzzeasy Multichannel Agent Desktop application is compatible with key Avaya IX™ Workplace solutions
  • Helps businesses handle both voice and digital interactions from a single interface

Geomant, a leading Systems Integrator specialising in contact centre technology and digital engagement solutions, today announced that its Buzzeasy Multichannel Agent Desktop is compliant with key Avaya IX™ Workplace Calling solutions. Avaya Holdings Corp. (NYSE: AVAYA) is a global leader in solutions that enhance and simplify communications and collaboration.

The Buzzeasy Multichannel Agent Desktop is a web-based agent desktop that provides a single interface for agents to handle both voice and digital interactions seamlessly. Call control (answer, transfer, hold, etc.) is provided for voice calls managed by Avaya IX Workplace, whilst digital channels (Email, Chat, SMS, Social Media, WhatsApp, etc.) are managed and routed to the same agents by the Buzzeasy cloud platform. Digital interactions can be fronted by tailored AI Bots designed and deployed within Buzzeasy.

The application is now compliance-tested by Avaya for compatibility with Avaya IX Workplace Calling components Avaya Aura® Communication Manager 8.1 and Avaya Aura Application Enablement Services 8.1.

Geomant is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

“As a long-standing Avaya DevConnect Technology Partner, our solutions are specifically designed to add value to the Avaya infrastructure and provide our customers and partners with the confidence that DevConnect compliance testing delivers. Geomant solutions are innovative, cost-effective, and designed to improve the end customer experience, allowing organisations to get even more out of their communications infrastructure.” 

- Kevin Ross, Buzzeasy Product Manager, Geomant

As a Technology Partner, Geomant can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.  

“Innovative technology partners like Geomant are helping Avaya provide customers with solutions that leverage their existing investment in Avaya technology, and enhance the customer experience as a result."

- Eric Rossman, vice president, Partners, Developers and Alliances, Avaya

 

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.  For more information, please visit www.avaya.com.

 

About Geomant

Geomant is a well-established, innovative Systems Integrator and Software Developer, specialising in delivering amazing customer interactions. We provide tailored solutions based on our unique portfolio of cloud and software technology.

 

Buzzeasy is Part of the Geomant Family

Developed in the UK, Buzzeasy is part of a suite of cloud services offered by Geomant which deliver individual, pay-as-you-use contact centre solutions that expand, enhance and improve customer engagement.

Using the latest Cloud and Bot technology, Buzzeasy revolutionises the way that customers engage with your organisation. Automating customer engagement in the fastest and most cost-efficient way, Buzzeasy enables customers to move effortlessly from any digital channel to live voice simply at the touch of a button – and without ever having to wait in a queue.

Your Digital Experience (DX) and Customer Experience (CX) strategies working together, seamlessly!

Additional Resources

www.devconnectmarketplace.com/marketplace/geomant

www.avaya.com/devconnect

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