2 July 2020
Introducing Geomant's Agent Desktop Wallboard Features
The future of work is not pre-determined, it is up to us to shape it in brand-new ways that are scalable, cloud-based, and interactive. According to Global Workplace Analytics 15%-30% of the workforce will be working-from-home multiple days a week by the end of 2021. This means many companies need a remote work strategy. In this preview video you can discover the benefits of Geomant’s Agent Desktop Wallboard - a cloud-based solution that can boost engagement and assist the daily operations of remote working agents. Agent Desktop Wallboard can display data from several contact center vendors (Avaya, Genesys, Cisco, Aspect, Buzzeasy for MS Teams) as well as from LOB solutions like Salesforce, Dynamics, ServiceNow, Remedy and many more.
Features include:
- Interactive design – with one click an agent can load a new report
- Small footprint on desktop
- Modern, attractive and customer specific design
- Supports display of KPIs, messages, alerts and multimedia