Introducing Geomant's Agent Desktop  Wallboard Features

The future of work is not pre-determined, it is up to us to shape it in brand-new ways that are scalable, cloud-based, and interactive. According to Global Workplace Analytics 15%-30% of the workforce will be working-from-home multiple days a week by the end of 2021. This means many companies need a remote work strategy. In this preview video you can discover the benefits of Geomant’s Agent Desktop Wallboard - a cloud-based solution that can boost engagement and assist the daily operations of remote working agents. Agent Desktop Wallboard can display data from several contact center vendors (Avaya, Genesys, Cisco, Aspect, Buzzeasy for MS Teams) as well as from LOB solutions like Salesforce, Dynamics, ServiceNow, Remedy and many more.

Features include:

  • Interactive design – with one click an agent can load a new report
  • Small footprint on desktop
  • Modern, attractive and customer specific design
  • Supports display of KPIs, messages, alerts and multimedia
Agent-Desktop-Wallboard-preview
    •  

 

Read more like this

19 March 2021

Contact Center Wallboards Project Guide

You have decided that it’s time to invest in a contact center wallboard solution.  Maybe you need a ...

Read More
4 March 2021

How to Improve Agent Experience in the Contact Cen ...

  In the contact center, companies often spend a lot of time and effort focusing on customer experie ...

Read More
1 March 2021

The Benefits of Real-Time Metrics in the Contact C ...

Do you know exactly what’s going on in your contact center? 

Read More
11 February 2021

Contact Center Wallboards: What Info Works Best?

Knowledge is power, particularly in the contact center.   The more you know about your contact cente ...

Read More

Want to hear more from us...

Subscribe to our blog