16 May 2019
Geomant is a long-standing Avaya Partner with various DevConnect certified products, so naturally, we were pleased to attend the recent Avaya Partner Conference in Dublin as a GOLD sponsor. Five of our colleagues participated at this latest PCC EMEA event, and we asked one of them, Peter Hóbor who was a guest speaker to give us a summary of his experience.
Firstly, can you please explain what this event was about, and what you thought of it?
PCC stands for Partner Community Council; it is an independent, non-profit community of Avaya Authorised Business Partners and Distributors.
It was good to meet several key specialists within Avaya Business Partner networks and Avaya Subject Matter Experts and to learn and share ideas about new Avaya solutions, services, tools and processes. It was an interactive forum where we could not only learn but also provide honest feedback and openly talk about any challenges. And, of course, also share successes and best practices.
As a GOLD sponsor, we had the opportunity to showcase our vision and strategy, and demonstrate real use cases of our solutions, that is, how the Geomant Orchestration Platform can help businesses to improve customer experiences. We had good discussions with partners about how our solution can help their customers.
Which session did you like the most and why? What ideas did you consider useful and informative?
There were a lot of interesting presentations during the day, PCC is always a good opportunity to get direct information from product managers about the latest developments and enhancements. The Avaya Cloud solution is coming to Europe, so it was important to hear the latest news about that. This time there was a new format in one of the breakout sessions where the participants did not just listen to a presentation but formed groups and had hands-on experience of Avaya Breeze and Engagement Designer by implementing a real use-case in the Avaya Collaboratory environment. Geomant guys had their own group and created not just a working solution, but a full presentation to describe the use case. It was good fun and we were delighted to see such positive reactions.
What was the 'hot topic’ of the event?
Digital transformation and Artificial Intelligence were infused into almost every conversation. Both the Avaya portfolio and the Partner offerings were focused around addressing opportunities in this area. I think the rebranding of the Avaya portfolio to the ‘Avaya IX’ (Intelligent experiences) name also reflects this trend.
Geomant’s approach, is to provide an orchestration platform to help smooth the transition for business on this journey toward AI adoption or digital transformation. The ‘orchestration’ approach is one that resonates well with companies at all stages of the adoption curve; to both those who want to be evangelists, and to those who are reluctant to invest in complex solutions, but that still want to benefit from AI and digital transformation - this is because with the orchestration approach, everyone can utilise existing investments and traditional channels.
What did Geomant demonstrate?
We demonstrated the key pillars of the Geomant Platform (Buzzeasy, Desktop Connect, Wallboard and Professional Services). The Geomant Platform is defined as a combination of Avaya products, Geomant intellectual property and professional services offerings, that can mix together to help partners tailor a solution to specific customer requirements.
We had our booth, but we also had the opportunity to be on stage during the preliminary session to present our strategy and some use cases that we support with our platform. We talked about the omnichannel customer engagement platform that enables any organisation with an Avaya contact centre to add additional communications channels, including chat, SMS, social media, Skype and WhatsApp.
The Wallboard offering was a new element after the recent acquisition of US-based Inova Solutions. The combination of the Inova offering and the Geomant Wallboards are the ultimate real-time reporting and digital signage solutions for Avaya contact centres.
As we used to say, “There is no out of the box solution”, so we must innovate and invent, that is where the orchestration platform and our professional services team can help.
Anyone who missed this event but is interested in our solutions or would like to try them out, should contact us with confidence.