Geomant Solutions Help Avaya Contact Center Customers Deliver Outstanding Customer Experiences
Geomant’s Data Collaborator for Contact Center Wallboard solution now rated “Avaya Compliant” with Avaya OneCloud™ solutions
Geomant, a leading Systems Integrator specializing in contact center technology and digital engagement solutions, today announced that its Data Collaborator r1.0 is compliant with key Avaya OneCloud™ solutions, providing the market with a new generation of middleware for contact center wallboard and dashboard solutions. Geomant Wallboard, as packaged with Data Collaborator, provides Avaya customers with a unified view of their contact center data, keeping agents informed and empowered, and enabling management with actionable information from across the enterprise. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
Geomant helps customers by providing a robust contact center wallboard solution that provides instant awareness of changing KPIs through desktop and mobile monitoring and alerting, along with contact center signage. Web-based management dashboards present data in a consolidated form to support agile decision-making from any location. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System 19.2.
“Avaya has been a strategic partner of Geomant for many years, enabling us to continuously deliver outstanding solutions to our partners and clients. We are proud to add this latest successful compliance testing to our resume of Geomant solutions already tested by Avaya," said Ákos Vécsei, CEO of Geomant.
“Technology partners like Geomant are helping ensure that customers can make the most of the Avaya technology they deploy and stay on top of consumer service expectations while increasing contact center efficiency,” said Eric Rossman, Vice President, Partnerships and Alliances, Avaya.
Geomant is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Geomant can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how Geomant is part of Avaya’s DevConnect program and Avaya’s other partner programs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
With offices across the globe and certified by leading technology providers including Avaya, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center.
Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard with Data Collaborator, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center.
For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience. Click here to learn more.
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