The pandemic turned the world of work upside down, suddenly putting the spotlight on communication and collaboration platforms like Microsoft Teams.

If you are one of the many businesses that turned to Teams for its video conferencing capability to continue functioning with employees working remotely, you may have started to wonder if you can extend the platform for customer service and maximize ROI.

In this webinar, we look beyond Teams recognized strengths as an internal communication tool and focus on how integrated solutions like cloud contact center platforms, can enhance your customer service offering.

We will highlight the reasons that make this platform so well suited to meeting the higher expectations of today’s demanding customers and outline the different levels of integration available.

How to Use Microsoft Teams for Customer Service.mp4

 

Read more like this

6 July 2021

Improving Customer Service in the Education Sector ...

Customer experience is the ultimate form of differentiation today. More than features, price, and co ...

Read More
21 June 2021

Microsoft Teams Call Center Features: What to Expe ...

With 145 million daily active users as of April 2021, Microsoft Teams has taken the world by storm. ...

Read More
7 May 2021

Defining CCaaS: What is Contact Center as a Servic ...

Projected to reach a value of about $72.3 billion by 2027, CCaaS is one of the hottest trends in com ...

Read More
20 April 2021

Building a Contact Centre with Microsoft Teams

Read More

Want to hear more from us...

Subscribe to our blog