The pandemic turned the world of work upside down, suddenly putting the spotlight on communication and collaboration platforms like Microsoft Teams.

If you are one of the many businesses that turned to Teams for its video conferencing capability to continue functioning with employees working remotely, you may have started to wonder if you can extend the platform for customer service and maximize ROI.

In this webinar, we look beyond Teams recognized strengths as an internal communication tool and focus on how integrated solutions like cloud contact center platforms, can enhance your customer service offering.

We will highlight the reasons that make this platform so well suited to meeting the higher expectations of today’s demanding customers and outline the different levels of integration available.

How to Use Microsoft Teams for Customer Service.mp4

 

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