The way we communicate has evolved significantly in recent years. Consumers and companies no longer rely exclusively on phones, email, fax, and in-person meetings. Instead, we’re using internet-based technologies to share information quickly and efficiently in various forms.
Unfortunately, embracing new modes of communication for internal and external interactions comes with complexities. Not only are there compliance standards considerations for business leaders, but technology vendors must rapidly adapt to changing trends and expectations.
In the Emergency Response space, many organizations have required assistance in keeping up with the rapid evolution of communication standards. Lack of funding and issues with flexibility left many groups reliant on legacy technologies. This prompted the 9-1-1 State Office to prioritize the NG911 (or Next-Generation 911) communications initiative in 2018.
With this new standard, all emergency responders are actively encouraged to migrate to all-IP communications platforms capable of multimedia knowledge sharing.
Understanding the NG911 Communications Infrastructure
As a nationwide, standards-based initiative for all-IP emergency communications, NG911 was designed to improve emergency response systems for both employees and the public. Pushing organizations to embrace internet-protocol-based technologies in place of legacy infrastructure, this initiative aimed to modernize outdated technologies within the Public Safety Answering Points (PSAPs).
The architecture promises better call processing times, enhanced situational awareness, and excellent responder safety by creating more nimble and survivable communication systems. Furthermore, fully IP and standards based NG911 systems will be more resilient during disasters, allowing flexible network routing options and preserving crucial communications.
With the NG911 infrastructure, organizations can share voice, photos, videos, and text messages with the public and receive similar data from the 911 network. Since introducing the concept, various groups have already begun updating their communication strategy.
Enhancing Emergency Communications
Updating communication ecosystems to adhere to the latest NG911 Standards ensures emergency responders can collaborate and communicate more effectively internally, while tracking call center response times and ensuring proper coverage.
Without NG911 standards-based technologies, organizations could risk incompatibility with emerging communication trends, making emergency services harder for new generations to access. Moreover, emergency responders won’t be able to provide contextual, valuable information to the public in various formats.
Today, emergency responders are dependent on intuitive, multi-media communication tools, matched with powerful analytics and real-time reporting solutions. With these services, organizations can communicate more effectively and accurately track the performance of emergency responders, dispatch services, and contact center agents.
Unlocking the Power of NG911 Communications
To adhere to emerging requirements in the emergency communications space, organizations need a solution capable of providing enhanced visibility into critical data and call center metrics. Fortunately, Geomant has the ideal solution.
Geomant Wallboard helps Technology Vendors and emergency responders meet the requirements set by the NG911 standards by tracking data and alerting users on emergency call response times. It can provide insights into call queue coverage within PSAPs and provides teams with rapid access to valuable KPIs and data.
With Geomant, Emergency Services providers can track the performance of dispatch centers and deliver valuable information to contact center staff however they choose. Additionally, Geomant technology ensures vendors can fulfill the growing need for real-time reporting within PSAP contact centers.
Reach out to learn more about how Geomant empowers emergency responders and the technology vendors that serve them to thrive in today's new age of communications.