<img alt="" src="https://secure.tube6sour.com/222848.png" style="display:none;">

Organizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. How is it done? With a little help from Geomant's Buzzeasy technology. Watch our Chief Technology Officer Peter Hobor as he explains during the recent PCC America online event. 

 

HubSpot Video

 

 

Read more like this

1 February 2023

Sick Time: Should Employees Work Remotely When Und ...

These days, the world of work is more flexible than ever. The growth of cloud technology has created ...

Read More
18 January 2023

Contact Center Resolutions for 2023

2022 was a transformative year for the contact center. In the last 12 months, we’ve seen many change ...

Read More
10 October 2022

The 5 W’s of the Contact Center Dashboard

We’re officially living in the age of customer experience. 66% of customers expect companies to unde ...

Read More
23 September 2022

Would You Drive Without Your Dashboard?

Knowledge is power, but it’s also a necessary form of guidance.

Read More

Want to hear more from us...

Subscribe to our blog