31 May 2019
Rapid changes in customer behaviour continue to drive the digital transformation of UK housing associations, in particular their customer service teams and contact centres. In our latest eBook we examine why wallboards should be a key element of any housing association's digital strategy as they look to improve customer experience and operational efficiency.
Not so long ago, the phone system was the heart of the contact center. When customers wanted access ...
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Read MoreCustomer experience is the ultimate form of differentiation today. More than features, price, and co ...
Read MoreThe contact center has come a long way since those old days of cluttered rooms full of ringing phone ...
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