Download your complete guide to creating and measuring KPIs in the contact centre.

What the eBook covers:

  • How metrics should reflect your strategy.
  • Why successful, highly productive call centres train their agents to know and understand key metrics. 
  • Tips for keeping your strategy on track. 
  • How to manage over-achievement. 
  • Tools that can help you measure KPIs.

Effective KPI setting eBook

 

Read more like this

26 September 2019

How much does a Wallboard solution cost and where ...

If you’re evaluating whether a wallboard solution is the right fit for your contact centre this blog ...

Read More
8 August 2019

The Evolution of the Right Call Centre Metrics

  You have now invested in a call centre wallboard system. The displays are up, the smell of new ele ...

Read More
11 July 2019

You have been tasked to get a wallboard solution f ...

You have been tasked to get a wallboard solution for the contact centre.  Where do you start?

Read More
22 March 2019

Why Your Contact Centre Needs to Invest in a Wallb ...

Wallboard is a great investment for any contact centre who wants to remain competitive. In this eBoo ...

Read More

Want to hear more from us...

Subscribe to our blog