Download your complete guide to creating and measuring KPIs in the contact centre.

What the eBook covers:

  • How metrics should reflect your strategy.
  • Why successful, highly productive call centres train their agents to know and understand key metrics. 
  • Tips for keeping your strategy on track. 
  • How to manage over-achievement. 
  • Tools that can help you measure KPIs.

Effective KPI setting eBook

 

Read more like this

eBook Contact Centre System Integration Customer Experience Wallboard Call Centre integration Remote Working
19 March 2021

Contact Center Wallboards Project Guide

You have decided that it’s time to invest in a contact center wallboard solution.  Maybe you need a ...

Read More
Blog Contact Centre AI and Bots System Integration Digital Transformation Customer Experience Workflow Wallboard
4 March 2021

How to Improve Agent Experience in the Contact Cen ...

  In the contact center, companies often spend a lot of time and effort focusing on customer experie ...

Read More
Blog Contact Centre System Integration Digital Transformation Digital Signage Customer Experience Workflow Wallboard
1 March 2021

The Benefits of Real-Time Metrics in the Contact C ...

Do you know exactly what’s going on in your contact center? 

Read More
eBook Blog Digital Transformation Digital Signage Customer Experience Wallboard Remote Working
11 February 2021

Contact Center Wallboards: What Info Works Best?

Knowledge is power, particularly in the contact center.   The more you know about your contact cente ...

Read More

Want to hear more from us...

Subscribe to our blog

Videos

We aim to inform, update and educate with our collection of product and industry-specific videos.

Downloads

Brochures, whitepapers, eBooks, guides and infographics all created with our customers and their questions in mind.

Knowledge Base

Our Support Knowledge Base is updated regularly with product documentation, how-to, troubleshooting and learning articles.