Download your complete guide to creating and measuring KPIs in the contact centre.

What the eBook covers:

  • How metrics should reflect your strategy.
  • Why successful, highly productive call centres train their agents to know and understand key metrics. 
  • Tips for keeping your strategy on track. 
  • How to manage over-achievement. 
  • Tools that can help you measure KPIs.

Effective KPI setting eBook

 

Read more like this

Contact Centre Wallboard Buzzeasy metrics
23 July 2021

Which Contact Center Metrics Should You be Trackin ...

Are you tracking the right contact center metrics?

Read More
Blog Contact Centre Digital Transformation Digital Signage Wallboard Call centre agent desktop Performance Management
6 July 2021

Call Center Dashboards: The Ultimate Guide

To survive in today’s competitive landscape, companies need to be sure that their employees are perf ...

Read More
Blog Contact Centre Microsoft Wallboard Buzzeasy Teams
21 June 2021

Microsoft Teams Call Center Features: What to Expe ...

With 145 million daily active users as of April 2021, Microsoft Teams has taken the world by storm. ...

Read More
Blog Contact Centre Customer Experience Wallboard Performance Management
27 April 2021

Call Center Performance Management Software

Your call center could be more productive, it just needs the right tools.

Read More

Want to hear more from us...

Subscribe to our blog

Videos

We aim to inform, update and educate with our collection of product and industry-specific videos.

Downloads

Brochures, whitepapers, eBooks, guides and infographics all created with our customers and their questions in mind.

Knowledge Base

Our Support Knowledge Base is updated regularly with product documentation, how-to, troubleshooting and learning articles.