Download your complete guide to creating and measuring KPIs in the contact centre.

What the eBook covers:

  • How metrics should reflect your strategy.
  • Why successful, highly productive call centres train their agents to know and understand key metrics. 
  • Tips for keeping your strategy on track. 
  • How to manage over-achievement. 
  • Tools that can help you measure KPIs.

Effective KPI setting eBook


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