Download your complete guide to creating and measuring KPIs in the contact centre.

What the eBook covers:

  • How metrics should reflect your strategy.
  • Why successful, highly productive call centres train their agents to know and understand key metrics. 
  • Tips for keeping your strategy on track. 
  • How to manage over-achievement. 
  • Tools that can help you measure KPIs.

Effective KPI setting eBook

 

Read more like this

Blog Contact Centre Digital Signage
8 February 2019

10 tips for designing an effective wallboard for y ...

What is a Wallboard?  Wallboards are a unique and powerful way to visually share imperative data abo ...

Read More
Blog Contact Centre Digital Signage
28 August 2018

Boost performance in the contact centre with digit ...

In the modern day, there are lots of ways you can boost performance in the contact centre; from roll ...

Read More

Want to hear more from us...

Subscribe to our blog

Videos

We aim to inform, update and educate with our collection of product and industry-specific videos.

Downloads

Brochures, whitepapers, eBooks, guides and infographics all created with our customers and their questions in mind.

Knowledge Base

Our Support Knowledge Base is updated regularly with product documentation, how-to, troubleshooting and learning articles.