8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with Buzzeasy.

By: Enikő Balogh-Molnár

Zen Internet experienced rapid growth but with it came unpredictable spikes in call volume in their contact centre. Having tried and failed to manage the problem in-house, Zen sought a reliable, high-performance, but low-cost solution to turn things around. Zen looked to Buzzeasy for help.

We've just published the Zen Internet case study where you'll find all the information on how Buzzeasy helped Zen to do the following: 

  • Lower the call abandonment rate
  • Increase customer satisfaction 
  • Reduce man-hours
  • Increase agent satisfaction

 Download it here to find out more:

cta_zen

 

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