<img alt="" src="https://secure.tube6sour.com/222848.png" style="display:none;">

8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with Buzzeasy.

By: Enikő Balogh-Molnár

Zen Internet experienced rapid growth but with it came unpredictable spikes in call volume in their contact centre. Having tried and failed to manage the problem in-house, Zen sought a reliable, high-performance, but low-cost solution to turn things around. Zen looked to Buzzeasy for help.

We've just published the Zen Internet case study where you'll find all the information on how Buzzeasy helped Zen to do the following: 

  • Lower the call abandonment rate
  • Increase customer satisfaction 
  • Reduce man-hours
  • Increase agent satisfaction

 Download it here to find out more:



Read more like this

18 October 2019

Geomant Helps Bristol City Council Enhance Their C ...

Geomant's wallboard technology helped Bristol City Council enhance their Avaya contact centre - we e ...

Read More
23 May 2019

Alorica Case Study: Connecting Avaya with Salesfor ...

Alorica sought a solution that could integrate its existing multiple Avaya telephony systems, locate ...

Read More
15 April 2019

WorldStrides Case Study: Connecting Avaya With Mic ...

Geomant's Desktop Connect offered an easy to deploy, high-quality, low-cost solution that let WorldS ...

Read More
22 March 2019

Accent Housing Case study

How can Housing Associations create a communications environment that will enable innovation and gro ...

Read More

Want to hear more from us...

Subscribe to our blog