Geomant’s Desktop Connect for CRM r4.2 solution now rated “Avaya Compliant” with Avaya contact center solutions
Warwickshire, UK – July 14, 2023 — Geomant, a leading Systems Integrator specializing in contact center technology and digital engagement solutions, today announced that its Desktop Connect for CRM r4.2 solution is compliant with key Avaya contact center solutions, extending the power and versatility of CRMs by providing customers with a unified desktop for a smooth user experience and increased productivity. Avaya is a global leader in customer experience solutions.
Geomant’s Desktop Connect interface helps deliver outstanding customer experiences, increasing agent efficiency by providing the resources needed to make calls faster. The highly intuitive, 'out-of-the-box' Desktop Connect solution unifies Avaya solutions in a single agent interface that encompasses both telephony and CRM functions. Embedding telephony into the CRM interface eliminates agents switching between applications during a call, significantly improving customer service and agent productivity. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Application Enablement Services 10.1 and Avaya Proactive Outreach Manager 4.0.
“Geomant Desktop Connect for CRM software allows agents to access Avaya phone and other communication systems directly from their CRM platform,” said Ákos Vécsei, CEO of Geomant. “By adding support for Avaya Proactive Outreach Manager, the software becomes even more useful because it enables agents to proactively reach out to customers, helping improve customer satisfaction and engagement, leading to increased loyalty and revenue.”
“Technology partners like Geomant are helping ensure that Avaya customers get the most out of their Avaya solutions while managing customer service expectations and enhancing the efficiency of contact center operations,” said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya.
Geomant is a Technology Partner in the Avaya DevConnect program, an integral network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through Avaya’s Cloud Communications portfolio, including the Avaya Experience Platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Geomant can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how Geomant is part of Avaya’s DevConnect program and Avaya’s other partner programs.
About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya LLC and its affiliates. Avaya is shaping the future of customer experiences, with innovation and partnerships that deliver game-changing business benefits. Our communications solutions power immersive, personalized, and memorable customer experiences to help organizations achieve their strategic ambitions and desired outcomes. Together, we are committed to helping grow your business by delivering Experiences That Matter. Learn more at http://www.avaya.com.
About Geomant
With offices across the globe and certified by leading technology providers including Avaya, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center.
For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. For more information, please click here.
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