A major expansion that is set to create a new global Contact Centre and Digital Engagement powerhouse
We are pleased to announce our acquisition of US-based Inova Solutions. In this blog we’ll walk you through the ins and outs; why we decided to make this transaction, what our aims are, and what it means for Geomant and Inova customers.
First, let’s tell you a little bit about Inova:
Inova Solutions is a successful, privately held organisation with a 35-year history of providing solutions to contact centres worldwide. A pioneer in digital wallboards, Inova has extended its offering over the years to become a global provider of real-time performance management and visual communication solutions, with an enviable customer base.
And just in case you don’t already know…Geomant is a specialist Systems Integrator focusing on contact centre and digital engagement solutions, headquartered in the UK, with offices across Europe and in Australia. We specialise in Avaya and Microsoft Unified Communications platforms, and also offer a unique cloud customer interaction solution – Buzzeasy.
There’s a lot of synergy between Geomant and Inova as you might already be able to tell from the above descriptions and that’s one of the reasons we decided to go ahead with the acquisition. We both have extensive Avaya heritage and Avaya DevConnect solutions in our portfolios, and we both offer solutions for medium and large organisations that provide short-term ROI and demonstrable customer experience improvements. The added ‘cherry on top of the icing’ is that we already have a long-standing successful relationship, having partnered for the last 10 years. This means we know there is a great cultural match between our organisations.
So, what’s our aim with this transaction? What do we hope to achieve (apart from world domination, obviously!)?
We want to create a new global Contact Centre and Digital Engagement powerhouse, accelerate our growth, strengthen our brand, and of course, we want to offer our customers unparalleled service. We believe that by joining forces with Inova, we are more than capable of doing this. Here’s a quote from our CEO:
“Geomant’s approach has always been to understand customer needs, analyse the benefits of innovative and emerging technologies, and deliver affordable solutions that bring real business benefit. In working with Inova over the last ten years, we have seen a commonality of approach, which means customers of both organisations can be confident that the service they receive from us will be even better, as we combine forces”. Ákos Vécsei, CEO, Geomant.
Let’s get into the nitty-gritty; What does it mean for our customers?
From the outset, it will mean that Geomant customers benefit from an extended portfolio, particularly in the contact centre digital wallboard and performance monitoring areas. And Inova customers will benefit from easy access to cloud and digital engagement solutions from a trusted partner with access to Microsoft Unified Communications (Skype for Business and Teams) capabilities.
We also have exciting plans to invest in, and further extend the functionality of Inova’s solutions, integrating them with our own contact centre and digital engagement software. We feel that the combination of Geomant and Inova solutions will enable customers to benefit from new digital channels in an incremental, cost-effective way while retaining the benefit of previous technology investments.
And finally, combining forces means we’re able to extend our delivery capabilities, significantly extending our reach in North America and strengthening our technical skills.
We are incredibly excited about the opportunities this acquisition brings Geomant and Inova, and we look forward to working together towards our shared goal of providing the ultimate in customer engagement solutions for customers worldwide.
If you’d like more information about this transaction, please get in touch.