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The Geomant Academy

Our academy provides you with one place to view our complete range of industry related content; from blogs to videos and downloads, you name it, we've got you covered.

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1 February 2023

Sick Time: Should Employees Work Remotely When Under the Weather?

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24 January 2023

The Benefits of a Customer Activity Tracker

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5 January 2023

New Agent Dashboard Case Study

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19 December 2022

High-Stress Holidays: Preparing Agents for the Holiday Rush

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14 December 2022

Halton Housing Case Study

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29 November 2022

Who Are Today’s Contact Center Agents?

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7 November 2022

Should My Contact Center Use a Conversational Bot?

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26 October 2022

Don’t Dread the Callback: Manage Them the Right Way

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10 October 2022

The 5 W’s of the Contact Center Dashboard

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23 September 2022

Would You Drive Without Your Dashboard?

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15 September 2022

Incorporating AI into the CX Strategy: The Power of FAQ Bots

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7 September 2022

3 Tips for Better Wallboard Organization

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6 September 2022

Geomant Desktop Connect Brochure

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1 September 2022

Geomant Wallboard Brochure

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30 August 2022

Geomant’s Data Collaborator for Contact Center Wallboard solution now rated..

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23 August 2022

3 Tips for Better Wallboard Organization

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16 August 2022

If back to school was a Wallboard...

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11 July 2022

If my summer vacation was a Wallboard...

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27 June 2022

Boosting Remote Agent Satisfaction with Internal Customer Service

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23 June 2022

The Talent Shortage: Is it a Contact Center or HR Challenge?

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13 June 2022

If my home project was a Wallboard...

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7 June 2022

Who is Using Your Company Wallboard?

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2 June 2022

Which Deployment Method is Best? Cloud, On-Prem, or Hybrid?

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17 May 2022

Sight-Friendly Stats: How to Design Wallboards to Reduce Eyestrain

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10 May 2022

Customer Service vs. Customer Support

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3 May 2022

May the 4th Be With You (Wallboard Edition)

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26 April 2022

Updating Your Measurements of Success for 2022

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21 April 2022

Webinar - Human Compliance

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19 April 2022

An Evolution: From Call Center to Contact Center

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13 April 2022

The Operational Data Your Wallboard Solution Needs

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4 April 2022

If my dog was a Wallboard...

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31 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 2)

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22 March 2022

Geomant’s Top 10 Metrics for Your Wallboard (Part 1)

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9 March 2022

Are Customers Calling as a Last Resort?

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2 March 2022

Business Continuity in the Contact Center

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14 February 2022

If my Valentine was a Wallboard...

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9 February 2022

The Call & Contact Center Expo

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1 February 2022

How to Make CX Matter to Your Agents

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25 January 2022

The Value of Personalizing Contact Center Bots

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18 January 2022

Microsoft Teams: The Latest Updates and Upgrades

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11 January 2022

Discovering the Value of the Whisper

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5 January 2022

5 Things to Consider When Integrating CRM Systems into Your Contact Center

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21 December 2021

New Year’s Resolutions for the Contact Center Manager

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15 December 2021

The Wallboard Countdown of 2021

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6 December 2021

Why Call Barging Isn’t as Bad as it Sounds

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2 December 2021

Geomant Status Update for the Microsoft Connected Contact Center Certification..

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22 November 2021

Gamification and Your Wallboard: Fostering Healthy Competition

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19 November 2021

How Contact Center Technology Can Help During the Holidays

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1 November 2021

Microsoft Teams for Education : Planning for 2022

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25 October 2021

Show Your Colors

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15 October 2021

What is a Digital Contact Center?

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11 October 2021

What is Microsoft Teams Policy-Based Call Recording (and why does your company..

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5 October 2021

Why Remote Agents Need a Contact Center Dashboard

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30 September 2021

Migrating your Contact Center to the Cloud - It's a great opportunity to..

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16 September 2021

How to Utilise Microsoft Teams for Customer Service

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13 September 2021

How to Use Contact Center Wallboards to Improve Employee Retention

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6 September 2021

What is An Omnichannel Contact Center?

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1 September 2021

Is Remote Working a Permanent Option for Contact Centers?

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16 August 2021

Trends Transforming Housing Association Customer Service

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2 August 2021

Remote Call Center Challenges and How to Overcome them

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2 August 2021

5 Tips for Creating Personalized Customer Experiences

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23 July 2021

Which Contact Center Metrics Should You be Tracking?

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23 July 2021

Tips for Keeping Agents Happy and Reducing Turnover

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6 July 2021

Improving Customer Service in the Education Sector With Microsoft Teams Contact..

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25 June 2021

How to Prioritize Wellbeing in the Hybrid Contact Center

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21 June 2021

Microsoft Teams Call Center Features: What to Expect from a Teams Integrated..

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14 June 2021

Top Tips for Successfully Training Hybrid Contact Center Agents

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27 May 2021

Self Service: Is it Really the Future?

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18 May 2021

Using CCaaS for Customer Retention In a Post-Pandemic World

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14 May 2021

Digital Transformation in the Contact Center: CCaaS Evolution

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7 May 2021

Defining CCaaS: What is Contact Center as a Service and Why is it So Valuable?

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4 May 2021

Partnership Opportunities: Leveraging the Possibilities of Teams

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27 April 2021

Call Center Performance Management Software

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21 April 2021

5 Times When Human Voice is Still Crucial to CX

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21 April 2021

Geomant Partners with Vonage to Expand Messaging Strategy

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21 April 2021

Is the Future of the Contact Center All-Digital?

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30 March 2021

Defining the Modern Contact Center: How the Contact Center Has Evolved

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23 February 2021

The Evolution of the Microsoft Teams Contact Center

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11 February 2021

Contact Center Wallboards: What Info Works Best?

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22 January 2021

Geomant Joins Microsoft Certification Program

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18 January 2021

Microsoft Teams Contact Center – Is Native Important?

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14 January 2021

Geomant Enables Improved Training in a Remote Environment

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13 January 2021

Mastering Compliance Recording on Microsoft Teams    

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8 January 2021

7 Microsoft Teams Contact Center Features for Managing Remote Agents

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11 December 2020

Microsoft Teams Contact Center: Resale Opportunities With Geomant

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11 December 2020

Microsoft Calling Plans VS Direct Routing: Which is right for me? 

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25 November 2020

Contact Center Homeworking: 6 ways to keep everything running smoothly

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25 November 2020

What Call Center Functions Does Microsoft Teams Have?

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18 November 2020

Can You Record Calls for Compliance on Microsoft Teams?

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18 November 2020

Moving from a Skype for Business to Microsoft Teams Contact Center

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3 November 2020

Contact Centre Trends from 2020 to 2021

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27 October 2020

Webinar: How to use Microsoft Teams for Customer Service

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16 October 2020

Microsoft Teams Contact Center. What are the costs, and where is the value?

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7 October 2020

Microsoft Teams Contact Center Solutions Explained: Why Choose One Over a..

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28 September 2020

Geomant solutions for Microsoft Teams now available through the G-Cloud..

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22 September 2020

Webinar: Compliant Enterprise-grade Microsoft Teams Recording

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28 August 2020

Microsoft launches the Advanced Communications licence

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20 August 2020

Webinar: Manage Agent Productivity at Home or in Your Center

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13 August 2020

The Importance of In-Queue Call-Back In The New Era

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9 August 2020

Call Center Wallboards for Home Agents

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30 July 2020

Linistry Digital Queuing Technology Now Available from Geomant - Let Your..

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29 July 2020

Geomant announces strategic partnership with Zagreb-based BPTO specialist M+..

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15 July 2020

Microsoft Teams Recording: what to consider when implementing a system

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2 July 2020

Wallboard for agent desktop

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3 June 2020

New fully-managed cloud Teams Recording service from Geomant

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1 June 2020

Microsoft Teams Recording Service

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27 May 2020

Microsoft Teams and the Future of Work

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27 April 2020

Whitepaper: Helping Your Call Center Respond to COVID-19

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9 April 2020

Microsoft Teams Contact Center

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7 April 2020

Webinar: Contact Center Business Continuity During COVID-19

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27 March 2020

Action Plan for Contact Centres During the COVID-19 Crisis

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18 March 2020

TEAMS CONTACT CENTER: EXTEND THE POWER OF COLLABORATION

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16 March 2020

Geomant Coronavirus Statement

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27 February 2020

The contact centre of the future, what to expect.

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20 January 2020

A step-by-step guide to wallboards in the contact centre

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10 January 2020

Geomant is awarded two key ISO certifications to kick off 2020 on a high

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26 April 2019

Buzzeasy: WhatsApp Customer Interaction

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22 March 2019

Desktop Connect Explainer Video: Avaya Integration with Microsoft Dynamics

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22 March 2019

Watch the Buzzeasy Webinar recording

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