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The Geomant Academy

Our academy provides you with one place to view our complete range of industry related content; from blogs to videos and downloads, you name it, we've got you covered.

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Blog System Integration Microsoft News Contact Center
26 April 2021

M247 Announce New Microsoft Teams Cloud-Based Contact Centre Solution

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Video Microsoft Digital Transformation Customer Experience Call Centre Integration Teams
20 April 2021

Building a Contact Centre with Microsoft Teams

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Blog Digital Transformation Customer Experience Omnichannel Contact Center
24 July 2020

The ultimate guide to omnichannel customer service

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Video Avaya AI and Bots Digital Transformation WhatsApp Buzzeasy Call Centre Integration Contact Center
20 July 2020

Connect Social & Digital Channels to Avaya AACC & ACCS

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Brochure Avaya Digital Transformation Customer Experience Buzzeasy Call Centre Integration Contact Center
21 May 2020

Buzzeasy Gateway for Avaya AACC & ACCS

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Brochure System Integration Buzzeasy Call Centre Integration Teams Contact Center
20 May 2020

Geomant Recording Service for Microsoft Teams

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Brochure System Integration Buzzeasy Call Centre Integration Teams Contact Center
20 May 2020

Buzzeasy Contact Centre for Microsoft Teams

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Video System Integration Microsoft Digital Transformation Buzzeasy Teams Contact Center
23 April 2020

Webinar: How to use Microsoft Teams for Customer Interaction

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Video Avaya AI and Bots Customer Experience Callback Buzzeasy Outbound SMS Multichannel Survey
20 January 2020

Video: Buzzeasy Customer Engagement Platform

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Brochure Desktop Connect System Integration Buzzeasy Call Centre Integration
30 December 2019

Geomant Desktop Connect Brochure

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Brochure Digital Signage Wallboard
30 December 2019

Geomant Wallboard Brochure

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Blog Digital Transformation Customer Experience Callback Contact Center
5 December 2019

The Role of Queue Management & Callback In the Contact Centre

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Callback Buzzeasy Whitepaper Contact Center
28 November 2019

The UK Contact Centre Decision-Maker's Guide 2019-20

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Video Avaya AI and Bots Customer Experience Callback Buzzeasy Outbound SMS Multichannel Survey
26 November 2019

Video: What can Geomant Buzzeasy do for you?

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Blog Avaya
15 November 2019

Geomant’s Buzzeasy Multichannel Agent Desktop Now Rated “Avaya Compliant”

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System Integration Contact Expert Customer Experience Call Centre Integration Call Center Agent Desktop Contact Center
31 October 2019

Everything You Need to Know About Contact Centre Systems Integration

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eBook Avaya Case Study
18 October 2019

Geomant Helps Bristol City Council Enhance Their Contact Centre Operation

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Brochure AI and Bots Buzzeasy
15 October 2019

Buzzeasy Bots for Customer Service Information Sheet

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Brochure Customer Experience Buzzeasy
15 October 2019

Buzzeasy Multichannel Chat Information Sheet

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Brochure Buzzeasy Multichannel Survey
15 October 2019

Buzzeasy Multichannel Survey Information Sheet

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Brochure Avaya Buzzeasy
15 October 2019

Buzzeasy Multichannel Agent Desktop for Avaya Information Sheet

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Brochure Callback Buzzeasy
15 October 2019

Buzzeasy Outbound SMS With Callback Brochure

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Brochure Callback Buzzeasy
15 October 2019

Buzzeasy In-Queue Callback Brochure

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Video Avaya Desktop Connect Call Centre Integration
3 October 2019

Desktop Connect Video: Joining your Avaya telephony system with Microsoft..

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Digital Signage Wallboard
26 September 2019

How much does a Wallboard solution cost and where does the value lie for my..

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Video Desktop Connect Call Centre Integration
20 September 2019

Desktop Connect Video: Joining your Avaya telephony system with Salesforce

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Blog Avaya
31 July 2019

Geomant’s Agent Desktop for Avaya Elite: Driving a better customer experience.

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Blog News
2 July 2019

Geomant solutions now available through the G-Cloud Framework.

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Video Buzzeasy
1 July 2019

Buzzeasy In-Queue Callback video

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eBook Digital Transformation
31 May 2019

Wallboards for Social Housing

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Blog Avaya Events
24 May 2019

Meet the team at the Avaya Spring Partner Conference In Chicago

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Blog Avaya Events
12 April 2019

Geomant is all set to attend the Avaya Partner event in Dublin, are you?

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Video AI and Bots
9 April 2019

Virtual Assistant Housing Bot Demo

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Blog News
4 April 2019

Geomant Acquires US-Based Inova Solutions.

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eBook Call Recording
22 March 2019

The Geomant guide to MiFID II

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eBook Digital Transformation Case Study Contact Center
22 March 2019

Accent Housing Case study

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eBook AI and Bots
22 March 2019

Your guide to Chatbots in Social Housing

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Blog Customer Experience Callback
14 March 2019

How to work out the ROI of Callback technology in the contact centre.

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Blog Contact Center
27 February 2019

Callback: The contact centre’s secret weapon in the battleground that is,..

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Blog Customer Experience
1 February 2019

Customer Experience Management in the Insurance Industry

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Blog AI and Bots
17 December 2018

Chatbot Summit, Berlin, 2018.

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Blog Avaya System Integration
7 December 2018

Why should I integrate Avaya with my CRM system?

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Blog Contact Center
28 November 2018

Call centre performance: communicating metrics that matter.

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Blog Skype for Business Contact Center
27 November 2018

Extending Skype for Business into the contact centre: How to leverage your..

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Blog Workflow
21 November 2018

Geomant's workflow solution for effective administration

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Blog Customer Experience Contact Center
12 November 2018

XIV. Országos Ügyfélszolgálati Konferencia (XIV. National Customer Service..

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Blog Customer Experience Omnichannel
2 November 2018

How to make customer experience consistent across every channel

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Blog Avaya
9 October 2018

Avaya Experience, Budapest.

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Blog AI and Bots Customer Experience
28 September 2018

Online customer experience determines the future success of e-commerce..

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Blog AI and Bots
25 September 2018

Going From Voice To Digital Customer Service In Local Government With The Help..

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Blog Call Recording Verint
18 September 2018

Regulation of the financial services industry: MiFID II

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Blog Contact Expert Contact Center
17 September 2018

Contact Expert, the multichannel contact centre solution

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Blog Contact Center
4 September 2018

Contact Centre Support – The Top 3 Things to look out for in a provider

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Blog Digital Signage Wallboard Contact Center
28 August 2018

Boost performance in the contact centre with digital signage

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Blog Contact Center
20 August 2018

5 compelling reasons your contact centre needs real-time data

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Blog Contact Center
10 August 2018

On-Premises vs. Cloud-Based Contact Centres

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Blog Omnichannel Contact Center
7 August 2018

The differences between omnichannel and multichannel customer service

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Blog AI and Bots Digital Transformation
1 August 2018

Can intelligent technologies help the UK social housing sector to fulfil their..

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Blog AI and Bots Contact Center
31 July 2018

3 Contact Centre pain-points and how to fix them with AI.

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Blog Microsoft
26 July 2018

Microsoft Inspire 2018 Recap: An interview with Viktor Gajodi

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Blog AI and Bots
25 July 2018

Why AI and Chatbots are the Holy Grail for Online Retail 

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Blog Microsoft
19 July 2018

Day 3 Microsoft Inspire: Satya Nadella gives us food for thought.

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Blog Microsoft
18 July 2018

Day two at Microsoft’s appropriately named Inspire conference

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Blog Skype for Business Contact Center
17 July 2018

Skype for Business to Teams: Not a forklift transition says Microsoft

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Blog Awards Contact Center
13 July 2018

Supporting Winners: Accent Housing take home ‘Best use of Technology Award’

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Blog Contact Center Customer Experience Wallboard Buzzeasy Digital Transformation Teams Microsoft AI and Bots Contact Center Wallboard System Integration Contact Center Dashboard Omnichannel Avaya Customer Service Video Digital Signage Remote Working Compliance Call Recording Call Centre Integration eBook Brochure Microsoft Teams Desktop Connect Call Center Agent Desktop Callback Events Dashboard Verint News Case Study Metrics Performance Management Technology Hybrid Employees Skype for Business COVID-19 Contact Expert Digital Management Tips Trends Wellbeing Workflow Partners Quality Management Strategy Training WhatsApp Management Dashboard Multichannel Survey Outbound SMS Series: Saving time in the call centre Analytics Bots CRM Cloud Corporate Communications NG911 Whitepaper Awards Business Continuity Call Barging Education Gamification Healthcare Housing IVR Infographics Innovation Managed Services Migration Online Education Policy Based Reseller Retail Self Service Whisper

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