The PCC EMEA event is where key specialists within Avaya Business Partner networks and Avaya Subject Matter Experts come together to learn and share ideas about new Avaya solutions, services, tools and processes. The event aims to enable greater collaboration and efficiency with market leading Avaya solutions to deliver outstanding value and benefits to customers.
Geomant, a long-standing Avaya Partner, is all set to attend as one of Avaya’s GOLD sponsors. In this blog, we’ll give you some information about what we plan to showcase at the event, as well as a sneak peek into some recent company news we intend to share.
Here at Geomant, we’ve worked with Avaya for a long time, and in that time, we’ve come to be something of an Avaya integration specialist (if we don’t say so ourselves!). So, we have lots of products that are DevConnect certified and offer a variety of Avaya services including consultancy and bespoke integrations. However, at this particular event, we’ve decided to focus our offering and hone in on three solutions that we’ve recently invested in; we feel that these three solutions offer real benefit for anyone wanting to extend their Avaya portfolio and drive additional revenues. So without further ado, let’s take a look at the solutions:
Buzzeasy is Geomant’s unique omnichannel customer engagement platform that allows any organisation with an Avaya contact centre to cost-effectively enable additional communications channels, including chat, SMS, social media, Skype and WhatsApp. In addition, Buzzeasy offers proactive multichannel outbound communications and interactive multichannel surveys.
We’re excited about the scope this solution can bring to an Avaya portfolio, not only is it compatible with Avaya Aura® Call Center Elite call routing, but we’ve enabled true blending of voice and digital channels. We provide a web agent interface that combines Avaya voice call control with digital channel customer interaction so that agents can handle any interaction type from a single interface.
There are loads more reasons we feel this solution will excite the Avaya community, but for now, we’ll leave it there so as not to give too much away. Our Chief Technical Officer, Peter Hobor will give a guest lecture on the topic at the event so keep an eye on this blog for coverage.
If your client base uses Avaya Communications Manager in combination with one of the leading CRM systems, (Microsoft Dynamics or Salesforce.com) as many organisations do, then Desktop Connect is a ‘must have’ for your portfolio. The solution is simple, but the benefits are far-reaching. At the event, we’ll talk about how Desktop Connect extends the telephony capabilities of Avaya CM directly into the CRM system interfaces mentioned above, delivering screen-pops and click-to-dial amongst other features. We’re really excited to showcase this solution as it provides users with a unified desktop for smooth user experience and increased productivity.
Our Wallboard solutions display real-time and historical data from any enterprise data source. Specifically designed for contact centre performance management the Geomant Wallboard helps to boost agent productivity, pick up on key performances trends, communicate policy changes more easily and much more. We’re keen to showcase this solution at the event as it’s DevConnect certified, works with any Avaya contact centre and comes with standard connectors for Avaya CMS and AACC.
So that’s the three solutions covered off, now let’s talk a little bit about our company news. We recently acquired US-based company Inova solutions, a global provider of real-time performance management and visual communication solutions, well known in the industry for its expertise in wallboard technology. The acquisition culminates a successful ten-year trading partnership between Geomant and Inova and is part of our ambitious growth strategy. We’re really excited to talk about this news at PCC as it brings significant benefit to existing and potential customers and partners. We have confirmed plans to invest in, and further extend the functionality of Inova’s solutions following the acquisition, integrating them with our own contact centre and digital engagement software to build the ultimate in customer engagement solutions.
If you’re also attending the event and want to book in some time to talk to one of the team, don’t hesitate to get in touch, we’d love to talk to you. Or, if you want to find out more about the Inova acquisition we’ve written a blog that covers off everything you’ll need to know, just head over to: https://academy.geomant.com/academy/geomant-acquires-us-based-inova-solutions