How to effectively manage agents regardless of location with adaptive wallboard technology
Lockdown sent agents home, but customers still expect outstanding service. How do you maintain the same level of agent productivity and engagement whether agents are in the center or at home? And how do you invest in remote agent tools if you don’t know when, or if, agents will return to the center? To find out, watch our webinar recording where we look at how you can effectively manage and communicate with your agents, regardless of their location with adaptive wallboard technology.