Launched by the National Housing Federation 6 years ago, the HANA Awards is a prestigious event that sets out to recognise excellence in the Housing Association Finance sector. Since 2012, they have celebrated the most pioneering and innovative finance teams and individuals.
This year, Accent Housing were amongst those celebrated, winning the ‘Best use of Technology Award’ after implementing a Geomant Contact Expert solution within their contact centre.
Contact Expert was designed to bring powerful contact centre functionality and tools to the Skype for Business environment and is one of the few contact centre solutions that is a truly native application. With Accent Housing’s existing investment in Microsoft Skype for Business and continuous plans to develop their service and processes, it was a natural choice.
Steve Dungworth, Director of Digital Transformation at Accent Housing explains more about the award.
“The award was for our Accent Connect programme; an ‘omni-channel’ contact centre system with a powerful contact solution that enhances services to the customer whilst improving the working environment for staff and providing management with rich, real-time information that supports strategic decision making and good governance.”
He goes on to say:
“Our success was in no small part as a result of great partnership working on this project between ourselves, GCICOM, Geomant and MIS Active Systems.”
Geomant are delighted for Accent Housing, this award shows what can be achieved when working together and leveraging best-in-class customer service technology.