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Connecting Avaya with Microsoft Dynamics 365

Geomant's Desktop Connect offered an easy to deploy, high-quality, low-cost solution that let WorldStrides embed the telephony functions of Avaya directly into the Microsoft Dynamics CRM 365 platform. This allowed WorldStrides to provide a more personalised and compelling customer experience. Read all about their journey in this case study. 
WorldStrides case study 2

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Highlights: 

Uniting Avaya Communications Manager with Microsoft Dynamics CRM helped WorldStrides to: 
Lower their average call handling time.
Decrease their cost-per-call amount.
Increase customer satisfaction ratings.
Improve the user experience.