The Geomant Academy

Our academy provides you with one place to view our complete range of industry related content; from blogs to videos and downloads, you name it, we've got you covered.

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10 December 2019

Why you should start thinking about planning your migration from Skype for..

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5 December 2019

The Role of Queue Management & Callback In the Contact Centre

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28 November 2019

Transition to Teams from Skype for Business - Your Questions, Answered.

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28 November 2019

Video: Skype for Business to Teams transition Q&A

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28 November 2019

The UK Contact Centre Decision-Maker's Guide 2019-20

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26 November 2019

Video: What can Geomant Buzzeasy do for you?

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26 November 2019

All In: The Art of Experience.

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15 November 2019

Geomant’s Buzzeasy Multichannel Agent Desktop Now Rated “Avaya Compliant”

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31 October 2019

Everything You Need to Know About Contact Centre Systems Integration

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18 October 2019

Geomant Helps Bristol City Council Enhance Their Contact Centre Operation

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15 October 2019

Buzzeasy Bots for Customer Service Information Sheet

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15 October 2019

Buzzeasy Multichannel Chat Information Sheet

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15 October 2019

Buzzeasy Multichannel Survey Information Sheet

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15 October 2019

Buzzeasy Multichannel Agent Desktop for Avaya Information Sheet

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15 October 2019

Buzzeasy Outbound SMS With Callback Brochure

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15 October 2019

Buzzeasy In-Queue Callback Brochure

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9 October 2019

4 Financial Risk and Compliance Trends Your Competitors Are Already Following

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3 October 2019

Desktop Connect Video: Joining your Avaya telephony system with Microsoft..

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26 September 2019

How much does a Wallboard solution cost and where does the value lie for my..

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20 September 2019

Desktop Connect Video: Joining your Avaya telephony system with Salesforce

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17 September 2019

The hidden cost of poor systems integration in the contact centre

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4 September 2019

Why is it important to upgrade your contact centre software?

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29 August 2019

Az Internet Hungary 2019 versenyfelhívása a "Legjobb Ügyfélszolgálat" címért

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12 August 2019

What's Wrong with Custom Development? A personal perspective.

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8 August 2019

The Evolution of the Right Call Centre Metrics

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31 July 2019

Top tips for tackling agent attrition in the call centre

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31 July 2019

Geomant’s Agent Desktop for Avaya Elite: Driving a better customer experience.

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23 July 2019

Geomant's partner, Verint Verba releases important news at Microsoft Inspire

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18 July 2019

What happens when IVR steering goes wrong in the call centre?

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17 July 2019

Best practice for managing legacy technology and multi-system environments in..

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16 July 2019

Human intervention is, and always will be essential in the contact centre

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11 July 2019

Greatest and latest of AI in Customer Service in 2019: Chatbots, Machine..

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11 July 2019

You have been tasked to get a wallboard solution for the contact centre.  Where..

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2 July 2019

Summary of the Avaya Spring Partner Conference in Chicago

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2 July 2019

Geomant solutions now available through the G-Cloud Framework.

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1 July 2019

Buzzeasy In-Queue Callback video

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27 June 2019

Why you should track your customer interactions in the call centre

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25 June 2019

Digital Call Center Conference 2019

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25 June 2019

Bots and AI: Friends or foes of Contact Centres and Call Centres?

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25 June 2019

Call Centre Agent Burnout: The importance of good software and good management

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31 May 2019

10 Reasons why you should consider Outbound SMS with Callback.

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31 May 2019

Wallboards for Social Housing

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29 May 2019

Don't let financial compliance regulations bug you!

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24 May 2019

Meet the team at the Avaya Spring Partner Conference In Chicago

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23 May 2019

Alorica Case Study: Connecting Avaya with Salesforce.com

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16 May 2019

A summary of our experience at Avaya's  Partner event in Dublin

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16 May 2019

How to boost in-house sales with Desktop Connect.

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14 May 2019

Are companies still suffering as a result of the unknown future of customer..

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9 May 2019

Compliance Recording Uncovered: 7 Things You Should Know to Keep Pace with..

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3 May 2019

Geomant has become a member of the Artificial Intelligence Coalition

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1 May 2019

Struggling to Cope with Growing Email Volumes in Customer Service? Turn to AI..

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26 April 2019

Buzzeasy: WhatsApp Customer Interaction

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25 April 2019

How to use Chatbots as a Digital Communication Method: A Webinar for our..

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18 April 2019

Solving the compliance equation

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16 April 2019

Saving time in the call centre with screen-pop functionality.

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15 April 2019

WorldStrides Case Study: Connecting Avaya With Microsoft Dynamics

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12 April 2019

Geomant is all set to attend the Avaya Partner event in Dublin, are you?

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10 April 2019

10 reasons why WhatsApp will be the fastest growing customer interaction..

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9 April 2019

Virtual Assistant Housing Bot Demo

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5 April 2019

A Closer Look at How Customer Service Will Be Improved in the Next 5 Years

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4 April 2019

Geomant Acquires US-Based Inova Solutions.

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1 April 2019

Microsoft Retail Day

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22 March 2019

Desktop Connect Explainer Video: Avaya Integration with Microsoft Dynamics

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22 March 2019

Watch the Buzzeasy Webinar recording

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22 March 2019

The Geomant guide to MiFID II

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22 March 2019

Accent Housing Case study

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22 March 2019

Why Your Contact Centre Needs to Invest in a Wallboard Solution

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22 March 2019

Your guide to Chatbots in Social Housing

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14 March 2019

Effective KPI setting in the contact centre

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14 March 2019

How to work out the ROI of Callback technology in the contact centre.

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14 March 2019

A Geomant Summary of the Evolution 2019 conference

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8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with..

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27 February 2019

Callback: The contact centre’s secret weapon in the battleground that is,..

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8 February 2019

10 tips for designing an effective wallboard for your contact centre

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1 February 2019

Customer Experience Management in the Insurance Industry

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17 December 2018

Chatbot Summit, Berlin, 2018.

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7 December 2018

Why should I integrate Avaya with my CRM system?

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28 November 2018

Call centre performance: communicating metrics that matter.

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27 November 2018

Extending Skype for Business into the contact centre: How to leverage your..

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21 November 2018

Geomant's workflow solution for effective administration

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12 November 2018

XIV. Országos Ügyfélszolgálati Konferencia (XIV. National Customer Service..

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2 November 2018

How to make customer experience consistent across every channel

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9 October 2018

Avaya Experience, Budapest.

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28 September 2018

Online customer experience determines the future success of e-commerce..

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25 September 2018

Going From Voice To Digital Customer Service In Local Government With The Help..

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18 September 2018

Regulation of the financial services industry: MiFID II

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17 September 2018

Contact Expert, the multichannel contact centre solution

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4 September 2018

Contact Centre Support – The Top 3 Things to look out for in a provider

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28 August 2018

Boost performance in the contact centre with digital signage

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20 August 2018

5 compelling reasons your contact centre needs real-time data

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10 August 2018

On-Premises vs. Cloud-Based Contact Centres

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7 August 2018

The differences between omnichannel and multichannel customer service

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1 August 2018

Can intelligent technologies help the UK social housing sector to fulfil their..

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31 July 2018

3 Contact Centre pain-points and how to fix them with AI.

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26 July 2018

Microsoft Inspire 2018 Recap: An interview with Viktor Gajodi

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25 July 2018

Why AI and Chatbots are the Holy Grail for Online Retail 

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23 July 2018

Geomant answers the 5 most common questions about CRM integration with Avaya

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19 July 2018

Day 3 Microsoft Inspire: Satya Nadella gives us food for thought.

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18 July 2018

Day two at Microsoft’s appropriately named Inspire conference

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17 July 2018

Skype for Business to Teams: Not a forklift transition says Microsoft

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13 July 2018

Supporting Winners: Accent Housing take home ‘Best use of Technology Award’

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12 July 2018

How much does a chatbot cost and where does the value lie for my business?

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5 July 2018

Geomant is delighted to announce that Desktop Connect is available on the..

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29 June 2018

Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma

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27 June 2018

Geomant wins Avaya "Project of the Year Award"

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26 June 2018

10 things high performing contact centre managers do every day

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17 May 2018

How to take those critical first steps towards implementing AI in the contact..

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How to upscale the contact centre without disruption.

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